[Solved] VC crash on startup

[MAup]

Hello there.
I thought id try install the server and the client on my w7 x86 computer, but theres a problem in the client.
The server is up and running smoothly, but my client doesn't even start.
Right away i get the message "VoiceChatter Application has stopped working".

This is the error code i get;

Problem Event Name: APPCRASH
Application Name: VoiceChatter.exe
Application Version: 1.1.4.0
Application Timestamp: 4b25099d
Fault Module Name: VoiceChatter.exe
Fault Module Version: 1.1.4.0
Fault Module Timestamp: 4b25099d
Exception Code: c0000005
Exception Offset: 000615f9
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1053
Additional Information 1: 4e88
Additional Information 2: 4e88072cb5bf99169b7bd49ab576e950
Additional Information 3: 5c44
Additional Information 4: 5c44317b4f28d688effced7a3dfc78f8

I dont know if any of this info is of any use.
The client.log contains this info,and i don't see any wierd stuff there either;

2010/01/29 05:30:32.000 = Detected audio APIs:
2010/01/29 05:30:32.000 = 0: MME
2010/01/29 05:30:32.000 = Default input device: Line-In 2/Mic 2 (Creative SB X-
2010/01/29 05:30:32.000 = Default output device: Speakers (Creative SB X-Fi)
2010/01/29 05:30:32.000 = 1: Windows DirectSound
2010/01/29 05:30:32.000 = Default input device: Primary Sound Capture Driver
2010/01/29 05:30:32.000 = Default output device: Primary Sound Driver
2010/01/29 05:30:32.000 = 2: skeleton implementation
2010/01/29 05:30:32.000 = Default API: MME
2010/01/29 05:30:32.000 = Detected input audio devices:
2010/01/29 05:30:32.000 = 0: Microsoft Sound Mapper - Input (MME)
2010/01/29 05:30:32.000 = 1: Line-In 2/Mic 2 (Creative SB X- (MME)
2010/01/29 05:30:32.000 = 2: "What U Hear" (Creative SB X-Fi (MME)
2010/01/29 05:30:32.000 = 3: Digital-In (Creative SB X-Fi) (MME)
2010/01/29 05:30:32.000 = 4: Line-In (Creative SB X-Fi) (MME)
2010/01/29 05:30:32.000 = 5: Auxiliary 2 (Creative SB X-Fi) (MME)
2010/01/29 05:30:32.000 = 6: S/PDIF-In (Creative SB X-Fi) (MME)
2010/01/29 05:30:32.000 = 7: Microphone (Creative SB X-Fi) (MME)
2010/01/29 05:30:32.000 = 8: Auxiliary (Creative SB X-Fi) (MME)
2010/01/29 05:30:32.000 = 13: Primary Sound Capture Driver (Windows DirectSound)
2010/01/29 05:30:32.000 = 14: Line-In 2/Mic 2 (Creative SB X-Fi) (Windows DirectSound)
2010/01/29 05:30:32.000 = 15: "What U Hear" (Creative SB X-Fi) (Windows DirectSound)
2010/01/29 05:30:32.000 = 16: Digital-In (Creative SB X-Fi) (Windows DirectSound)
2010/01/29 05:30:32.000 = 17: Line-In (Creative SB X-Fi) (Windows DirectSound)
2010/01/29 05:30:32.001 = 18: Auxiliary 2 (Creative SB X-Fi) (Windows DirectSound)
2010/01/29 05:30:32.001 = 19: S/PDIF-In (Creative SB X-Fi) (Windows DirectSound)
2010/01/29 05:30:32.001 = 20: Microphone (Creative SB X-Fi) (Windows DirectSound)
2010/01/29 05:30:32.001 = 21: Auxiliary (Creative SB X-Fi) (Windows DirectSound)
2010/01/29 05:30:32.001 = Detected output audio devices:
2010/01/29 05:30:32.001 = 9: Microsoft Sound Mapper - Output (MME)
2010/01/29 05:30:32.001 = 10: Speakers (Creative SB X-Fi) (MME)
2010/01/29 05:30:32.001 = 11: Digital Audio (S/PDIF) (High De (MME)
2010/01/29 05:30:32.001 = 12: SPDIF Out (Creative SB X-Fi) (MME)
2010/01/29 05:30:32.001 = 22: Primary Sound Driver (Windows DirectSound)
2010/01/29 05:30:32.001 = 23: Speakers (Creative SB X-Fi) (Windows DirectSound)
2010/01/29 05:30:32.001 = 24: Digital Audio (S/PDIF) (High Definition Audio Device) (Windows DirectSound)
2010/01/29 05:30:32.001 = 25: SPDIF Out (Creative SB X-Fi) (Windows DirectSound)

what i have tried is to uninstall, and redownload the client and installing it again.
doesn't work.
Running as admin.
doesn't work.
changing compatbility mode to XP sp3 and Vista sp2.
doesn't work.
Updating DirectX.
doesn't work.

Ventrilo works fine, except of their w7 bugs, Skype works very fine, and msn works fine.

If I could have any help at all is appreciated.

Best regards MAup

[hasta]

http://www.voicechatter.org/downloads.php
new version

[MAup]

I'm sorry, but i have already tried to redownload and reinstall it.

Please see the things i have done.

[thantik]

Exception code c5 means VC is trying to access a null pointer.

The next time it crashes on you, note where it stuck the dump (probably \windows\minidump\#######.dmp or in C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp) and upload it someplace where we can grab it.

Chris should be able to run it through a dump data analysis tool to figure out where the problem is coming from. (Make SURE the dmp file you upload is from VC crashing.)

[ChrisW]

You could also try the beta version that I just released today. There were some errors that I fixed or handled gracefully when things aren't working like they should.

[MAup]

Hello there.
I cant find the folder for the dump file, it is not where i was told where it was.
Called Microsoft support and asked them where their dumpfiles usually goes, but refer me to C:\windows\memory
this folder doesn't even exist...
I tried the 1.4 beta, but this gives me the same error.

where are those dumps exactly?

[ChrisW]

The dmp files should be where Thantik said.

This is more than likely a sound driver problem. Have you tried reinstalling your sound drivers?

[thantik]

I agree with chrisw that it's probably a driver issue but you might also have crash dumping turned off on your computer. It should be a google search away on where win crash dumps are and/or how to turn it on. Keep in mind it may be listed as a hidden system file so if you have that stuff hidden it might not show.

[MAup]

Hi there.
Thanks for the support, but i got myself a new laptop, installed VC on this one, and VC now works.

Thank you.

[hasta]

VC crashed when i change quality and band
1) band 2 ; qality 10 its ok
2) changes at server band 1 ; qality 7
3) run VC client and connect to server - crashed

WinXP SP3
v 1.4.1

[ChrisW]

I am unable to reproduce this. This usually means that your sound driver is faulty.

First try turning on the input and output compatibility modes one at a time. Next, try updating or reinstalling your sound driver.

See if either of those fixes your problem.

[hasta]

im not noob! drivers is well!
sound card on motherboard

бля как заебали вы со своими приколами, я вам одно, а вы мне проверь у себя... у меня все ЗАЕБИЗЬ это баги вашей проги! и проц хавает шо друрной до сих пор!

[thantik]

We've asked you multiple times to help us by providing information about your system, etc and you have failed to provide those simple things. We told you we cannot help you any further if you are unwilling to gather the information we request (until the time in which we make some sort of tool to gather the information automatically). On TOP of that you just hijacked someone elses thread which is plain rude.

Yes, you're experiencing bugs, we get that (as per the russian in his post); but we cannot help unless you give us the info we ask. You have failed to do such things. You haven't given us the version of windows you're running (Win 7, Vista, XP), if you're running a 32bit/64bit processor, what sound card you have (or motherboard so we can check)...

I understand that you are frustrated but it still doesn't change the fact that we cannot blindly change things without understanding WHAT IS CAUSING THEM.

And keep in mind, by saying it could be a problem with your sound card drivers does not mean that it's YOUR fault. Sometimes the company who made your sound card provide crappy drivers. We cannot help that either.

[hasta]

startup crash
all times

Code: Select all

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="VoiceChatter.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="Uninstall.exe" SIZE="80306" CHECKSUM="0x612E941" BIN_FILE_VERSION="1.4.1.0" BIN_PRODUCT_VERSION="1.4.1.0" FILE_DESCRIPTION="Free, cross-platform voice communication (chat) application with high quality audio." COMPANY_NAME="Weiland Software, LLC" PRODUCT_NAME="VoiceChatter Installer" FILE_VERSION="1.4.1.0" LEGAL_COPYRIGHT="© Weiland Software, LLC" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="1.4.1.0" UPTO_BIN_PRODUCT_VERSION="1.4.1.0" LINK_DATE="12/05/2009 22:50:46" UPTO_LINK_DATE="12/05/2009 22:50:46" VER_LANGUAGE="Английский (США) [0x409]" />
    <MATCHING_FILE NAME="VoiceChatter.exe" SIZE="3162112" CHECKSUM="0xA82AF3F9" BIN_FILE_VERSION="1.4.1.0" BIN_PRODUCT_VERSION="1.4.1.0" PRODUCT_VERSION="1.4.1.0" FILE_DESCRIPTION="VoiceChatter Application" COMPANY_NAME="Weiland Software, LLC" PRODUCT_NAME=" VoiceChatter Application" FILE_VERSION="1.4.1.0" ORIGINAL_FILENAME="VoiceChatter.exe" INTERNAL_NAME="VoiceChatter" LEGAL_COPYRIGHT="Copyright (C) 2008" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.4.1.0" UPTO_BIN_PRODUCT_VERSION="1.4.1.0" LINK_DATE="02/27/2010 16:30:58" UPTO_LINK_DATE="02/27/2010 16:30:58" VER_LANGUAGE="Английский (США) [0x409]" />
</EXE>
<EXE NAME="wdmaud.drv" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="wdmaud.drv" SIZE="23552" CHECKSUM="0xD244C265" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="WDM Audio driver mapper" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2108)" ORIGINAL_FILENAME="WDMAUD.DRV" INTERNAL_NAME="WDMAUD.DRV" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x3" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE9BD" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 16:10:25" UPTO_LINK_DATE="04/14/2008 16:10:25" VER_LANGUAGE="Английский (США) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="997888" CHECKSUM="0x60EEC761" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Библиотека клиента Windows NT BASE API" COMPANY_NAME="Корпорация Майкрософт" PRODUCT_NAME="Операционная система Microsoft® Windows®" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_qfe.090321-1341)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Корпорация Майкрософт. Все права защищены." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x101CF3" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:00:30" UPTO_LINK_DATE="03/21/2009 14:00:30" VER_LANGUAGE="Русский [0x419]" />
</EXE>
</DATABASE>

[thantik]

I'm sorry hasta that doesn't give us any information to work on at all. It merely tells us you're using VC and Windows. That's it.

We have told you what we need on this, this thread will be locked since the problem is resolved for this user. Please make a new thread once *AND ONLY ONCE* you are able to provide the info we have asked for.